AutoWarranty.AutosThe HONEST auto warranty comparison site
Menu

Model warranty research

Mazda CX-5 problems, repairs and warranty value

Review possible repair costs and submitted NHTSA records for the Mazda CX-5. Compare documented symptoms and manufacturer repair guidance, then choose your model year for its available records and repair estimates.

12model-year profiles
1,887submitted complaints
8unique vehicle recall campaigns
Diesel and GasolineEPA powertrain choices
Animated diagnostic illustration for the Mazda CX-5

Model records

What changes the warranty calculation

The Mazda CX-5 records contain 1,887 submitted complaints across 12 matched model years. The median is 120 reports per matched year. NHTSA source snapshot: 2026-10-18.

The 2016 record contains 510 complaint reports, the highest raw count among matched years here; other years may tie. Vehicle sales and time on the road differ, so this comparison does not establish a failure rate.

Engine replacement or major internal repair has the highest arithmetic midpoint for parts in the applicable planning estimates, at $8,000 before labor. Confirm the configuration and remaining factory coverage before using this broad estimate to compare a service contract.

13 recall/model-year entries. A campaign can cover several years; the unique campaign count removes that repetition. Missing model-name matches remain unavailable.

Problem research and repair guidance

Mazda CX-5: symptoms, affected vehicles and documented fixes

Match the symptom and the exact vehicle scope before arranging work. The imported catalogue is an editorial index of source documents, not an independent safety authority. Recall text is checked against NHTSA; each record links to the evidence that supports its scope and remedy.

5documented issue files
4vehicle systems

4 recall files · 1 other manufacturer file. These are editorial file counts, not distinct campaign totals, failure rates or a complete recall history.

ENGINE

Official NHTSA safety recall2018, 2019Campaign 19V497000

ENGINE: recall 19V497000

An unexpected stall increases the risk of a crash.

Mazda North American Operations (Mazda) is recalling certain 2018-2019 CX-5, Mazda6, and 2019 Mazda3 vehicles. A software error in the powertrain control module (PCM) may cause the engine to stall.

Condition in the official record

Mazda North American Operations (Mazda) is recalling certain 2018-2019 CX-5, Mazda6, and 2019 Mazda3 vehicles. A software error in the powertrain control module (PCM) may cause the engine to stall.

Which vehicles the source covers
  • NHTSA model names: CX-5. Model years: 2018, 2019.
  • NHTSA campaign 19V497000
  • The complete campaign lists 262,220 potentially affected units across all listed vehicles.
  • A make, model and year match does not establish VIN eligibility.

Campaign 19V497000 is based on the recalled vehicle population and VIN, not a published mileage threshold. Mileage alone cannot confirm or exclude it.

Component in the source: ENGINE

Jurisdiction: United States

Published recall remedy

Mazda will notify owners, and dealers will reprogram the PCM software, free of charge. The recall began August 20, 2019. Owners may contact Mazda customer service at 1-800-222-5500, option 4. Mazda's number for this recall is 3719F.

Consequence in the NHTSA record: An unexpected stall increases the risk of a crash.

Official recall remedyManufacturer or authorized dealer · Confirm with the dealer

Mazda will notify owners, and dealers will reprogram the PCM software, free of charge. The recall began August 20, 2019. Owners may contact Mazda customer service at 1-800-222-5500, option 4. Mazda's number for this recall is 3719F.

Limit: Confirm VIN eligibility and current remedy instructions with the manufacturer.

Check the complete VINVIN lookup · Before arranging repairs

Check the 17-character VIN at NHTSA.gov/recalls and ask the manufacturer whether this campaign remains open for the vehicle.

Limit: The model-year list is not proof that an individual vehicle is affected.

Evidence for this issue
Open this problem file →

Source review: 2026-10-18

Engine lubrication

Manufacturer repair procedure2021

2.5 Turbo engine oil level drops between services

A low-oil warning with P250F and no visible leak fits the pattern in Mazda's valve-seal bulletin for specified 2021 2.5 Turbo vehicles.

Mazda documented increased oil consumption on specified 2021 CX-5 vehicles with the 2.5 Turbo engine. Its later repair bulletin attributes the condition to damaged exhaust-side valve seals. The procedure applies only after a technician confirms the oil is low and finds no external leak; other causes of internal oil use still need to be ruled out.

Symptoms to compare
  • A LOW ENGINE OIL LEVEL warning appears
  • The check-engine light may illuminate with P250F:00 stored
  • The dipstick confirms a lower oil level between scheduled services
  • No external oil leak is found during the bulletin's confirmation step

Other ways owners describe it: CX-5 burning oil; low oil light before service; oil keeps disappearing; turbo Mazda needs oil added; P250F code; no oil leak but dipstick is low; blue smoke from exhaust.

Diagnostic trouble codes: P250F:00. A code identifies a condition to investigate, not a part to replace.

Which vehicles the source covers
  • Specified 2021 Mazda CX-5 vehicles with the 2.5 Turbo engine
  • For US vehicles, the bulletin lists VINs below JM3KF******472325 produced before September 14, 2021
  • Separate VIN ranges apply in Canada and Mexico

The final repair bulletin relies on engine type, VIN range, confirmed oil loss and absence of an external leak. It does not establish a minimum mileage at which the repair applies.

Manufacturer position and diagnosis

Mazda instructs technicians to verify the oil level and rule out an external leak. Improved exhaust valve seals are installed only when the bulletin criteria are met.

Confirm oil loss and replace the exhaust valve sealsAdvanced engine repair · Workshop procedure

A qualified engine technician confirms the low level and checks for external leakage. When the bulletin applies, the technician installs eight improved exhaust valve seals with the specified tools.

Limit: This repair involves the valvetrain and strict piston-position, spring and keeper procedures. It is not suitable for a basic DIY repair.

Check and log the oil level correctlyBasic maintenance check · 10 minutes

Follow the owner's manual method on level ground, photograph the dipstick reading and record mileage and any oil added. Use only the specified oil grade and avoid overfilling.

Limit: A low oil-pressure warning is more urgent than a level reminder. Shut the engine off if oil pressure is lost or mechanical noise begins.

Evidence for this issue
Open this problem file →

Source review: August 2, 2026

FUEL SYSTEM, GASOLINE

Official safety recall2018, 2019Campaign 21V875000

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP: recall 21V875000

Fuel pump failure may cause an engine stall, increasing the risk of a crash.

Mazda North American Operations (Mazda) is recalling certain 2018 Mazda3, Mazda6, 2019 CX-3, 2018-2019 MX-5, CX-5, CX-9, and 2019-2020 Mazda2 vehicles. The impeller inside the low-pressure fuel pump may crack and deform, potentially causing the fuel pump to fail.

Condition in the official record

Mazda North American Operations (Mazda) is recalling certain 2018 Mazda3, Mazda6, 2019 CX-3, 2018-2019 MX-5, CX-5, CX-9, and 2019-2020 Mazda2 vehicles. The impeller inside the low-pressure fuel pump may crack and deform, potentially causing the fuel pump to fail.

Which vehicles the source covers
  • NHTSA model names: CX-5. Model years: 2018, 2019.
  • NHTSA campaign 21V875000
  • The complete campaign lists 121,038 potentially affected units across all listed vehicles.
  • A make, model and year match does not establish VIN eligibility.

Safety recall eligibility is based on the VIN and campaign scope, not ordinary warranty mileage. Check the complete VIN even when the vehicle is outside its original warranty.

Component in the source: FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

Published recall remedy

Dealers will replace the fuel pumps, free of charge. Owner notification letters were mailed July 18, 2022. Owners may contact Mazda customer service at 1-800-222-5500 Option 4. Mazda's number for this recall is 5321K.

Consequence in the NHTSA record: Fuel pump failure may cause an engine stall, increasing the risk of a crash.

Official recall remedyManufacturer or authorized dealer · Confirm with the dealer

Dealers will replace the fuel pumps, free of charge. Owner notification letters were mailed July 18, 2022. Owners may contact Mazda customer service at 1-800-222-5500 Option 4. Mazda's number for this recall is 5321K.

Limit: Confirm VIN eligibility and current remedy instructions with the manufacturer.

Check the complete VINVIN lookup · Before arranging repairs

Check the 17-character VIN at NHTSA.gov/recalls and ask the manufacturer whether this campaign remains open for the vehicle.

Limit: The model-year list is not proof that an individual vehicle is affected.

Evidence for this issue
Open this problem file →

Source review: 2026-10-18

Official NHTSA safety recall2014, 2015, 2016Campaign 16V064000

FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP: recall 16V064000

A rupture of the fuel filler pipe may result in a fuel leak, increasing the risk of a fire.

Mazda North American Operations (Mazda) is recalling certain model year 2014-2016 Mazda CX-5 vehicles manufactured June 27, 2013, to February 2, 2016. The affected vehicles have a fuel filler pipe that may rupture in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."

Condition in the official record

Mazda North American Operations (Mazda) is recalling certain model year 2014-2016 Mazda CX-5 vehicles manufactured June 27, 2013, to February 2, 2016. The affected vehicles have a fuel filler pipe that may rupture in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."

Which vehicles the source covers
  • NHTSA model names: CX-5. Model years: 2014, 2015, 2016.
  • NHTSA campaign 16V064000
  • The complete campaign lists 268,799 potentially affected units across all listed vehicles.
  • A make, model and year match does not establish VIN eligibility.

Campaign 16V064000 is based on the recalled vehicle population and VIN, not a published mileage threshold. Mileage alone cannot confirm or exclude it.

Component in the source: FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP

Jurisdiction: United States

Published recall remedy

Mazda will notify owners, and dealers will alter the attachment between the fuel filler pipe and the left rear side of the bracket of the fuel filler pipe, free of charge. The recall began on February 25, 2016. Owners may contact Mazda customer service at 1-800-222-5500, option 6. Mazda's number for this recall is 9216B.

Consequence in the NHTSA record: A rupture of the fuel filler pipe may result in a fuel leak, increasing the risk of a fire.

Official recall remedyManufacturer or authorized dealer · Confirm with the dealer

Mazda will notify owners, and dealers will alter the attachment between the fuel filler pipe and the left rear side of the bracket of the fuel filler pipe, free of charge. The recall began on February 25, 2016. Owners may contact Mazda customer service at 1-800-222-5500, option 6. Mazda's number for this recall is 9216B.

Limit: Confirm VIN eligibility and current remedy instructions with the manufacturer.

Check the complete VINVIN lookup · Before arranging repairs

Check the 17-character VIN at NHTSA.gov/recalls and ask the manufacturer whether this campaign remains open for the vehicle.

Limit: The model-year list is not proof that an individual vehicle is affected.

Evidence for this issue
Open this problem file →

Source review: 2026-10-18

STRUCTURE

Official safety recall2013, 2014, 2015, 2016Campaign 16V644000

STRUCTURE:BODY:HATCHBACK/LIFTGATE: recall 16V644000

If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.

Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.

Condition in the official record

Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.

Which vehicles the source covers
  • NHTSA model names: CX-5. Model years: 2013, 2014, 2015, 2016.
  • NHTSA campaign 16V644000
  • The complete campaign lists 580,455 potentially affected units across all listed vehicles.
  • A make, model and year match does not establish VIN eligibility.

Safety recall eligibility is based on the VIN and campaign scope, not ordinary warranty mileage. Check the complete VIN even when the vehicle is outside its original warranty.

Component in the source: STRUCTURE:BODY:HATCHBACK/LIFTGATE

Published recall remedy

Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.

Consequence in the NHTSA record: If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.

Official recall remedyManufacturer or authorized dealer · Confirm with the dealer

Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.

Limit: Confirm VIN eligibility and current remedy instructions with the manufacturer.

Check the complete VINVIN lookup · Before arranging repairs

Check the 17-character VIN at NHTSA.gov/recalls and ask the manufacturer whether this campaign remains open for the vehicle.

Limit: The model-year list is not proof that an individual vehicle is affected.

Evidence for this issue
Open this problem file →

Source review: 2026-10-18

Confirm who pays before authorizing work

A recall remedy follows the campaign and VIN eligibility. A service bulletin provides diagnosis or repair instructions; it does not by itself promise payment. Manufacturer warranty extensions and support programs have their own conditions.

Compare recalls, bulletins and warranty extensions →

Keep a current problem separate from future coverage

These files do not supply a shop quote. Ask for a diagnosis and written estimate, then check recall remedies or existing coverage. A new vehicle service contract generally excludes pre-existing conditions.

Prepare a useful description for the mechanic →

Each file retains its original source review date. Historical remedy wording can change; check the current manufacturer notice and NHTSA VIN lookup for your vehicle. The separately dated NHTSA counts elsewhere on this page use a different dataset and scope.

Read the evidence for this vehicle

What can the data tell you about Mazda CX-5?

No model-specific individual-repair price keys are retained for Mazda CX-5 in this library. Generic parts and labor estimates, public records and separate annual cost references may still be available.

Individual-repair price scopeGeneric inputs

Model-level range presence is a source-coverage check. It does not confirm that a repair fits every engine or model year.

EPA configuration match38 source rows

The mapped years for this model can include different equipment. Use the VIN and original specifications to identify the actual configuration.

Documented repair paths1 selected file

The manufacturer instruction can describe software, inspection or a smaller component before a complete assembly replacement.

Price-key audit reviewed October 18, 2026; EPA source snapshot 2026-08-07. Individual-repair ranges and annual repair-budget references are different datasets.

EPA configuration facts

Engines and drivetrains sold under this model name

FuelEconomy.gov lists 38 matched Mazda CX-5 configurations across the model years shown here. Trim, engine and drive layout can change which repairs belong in a warranty comparison.

Vehicle classSmall SUV
Fuel choicesDiesel and Gasoline
Drive layoutsFour-wheel drive and Front-wheel drive
Engine range2 to 2.5 L; 4 cylinders
EPA efficiency range24 to 29 mpg
Transmission typesAutomatic and Manual

These are ranges across EPA configurations, not the specification of every trim. The VIN and original window sticker settle the exact equipment. Source: FuelEconomy.gov vehicle data, dataset updated 2026-08-07.

Possible repair costs

Major repairs for this powertrain

These estimates use parts benchmarks and modeled independent-shop labor rates for 50-metro reference, so you can compare models using the same labor assumptions.

RepairEstimated range
Engine replacement or major internal repair$6,095 to $16,964
Transmission replacement$6,079 to $6,995
Transfer case replacement$2,189 to $8,192
Turbocharger replacement$1,662 to $6,524
Head gasket replacement$2,339 to $3,728
Strut and control arm repair$1,053 to $4,545
Compare a warranty quote with repair costsAll Mazda models