What the source says
The documented condition
NHTSA lists the 2018 Mazda CX-5 in safety campaign 19V497000. The official record says: A software error in the powertrain control module (PCM) may cause the engine to stall. The stated safety consequence is: An unexpected stall increases the risk of a crash. A make, model and year match does not confirm that a specific VIN is included or that the repair remains open.
Compare the pattern
Symptoms and vehicle scope
Words owners may use
- 2018 CX-5 engine stalls while driving
- Mazda CX-5 PCM software problem
- CX-5 sudden engine shutdown
- CX-5 engine recall
- NHTSA campaign 19V497000
Symptoms in the record
- The engine may shut off unexpectedly while driving.
- There may be no earlier warning before the stall.
Vehicles and limits
- 2018 Mazda CX-5
- Vehicles included in NHTSA campaign 19V497000
- VIN confirmation is required
Manufacturer position
What the official procedure directs
Mazda will notify owners, and dealers will reprogram the PCM software, free of charge. The recall began August 20, 2019. Owners may contact Mazda customer service at 1-800-222-5500, option 4. Mazda's number for this recall is 3719F.
Mileage context
Campaign 19V497000 is based on the recalled vehicle population and VIN, not a published mileage threshold. Mileage alone cannot confirm or exclude it.
Original evidence
Open the documents behind this record.
Safety recall · NHTSA 19V497000 · Jun 27, 2019
Powertrain software error may cause the engine to stall
NHTSA lists Mazda North American Operations for this campaign and returned this exact make, model and year. VIN status still needs confirmation.
Repair paths and safe checks
Match the action to the evidence.
Complete recall 19V497000
Mazda will notify owners, and dealers will reprogram the PCM software, free of charge. The recall began August 20, 2019. Owners may contact Mazda customer service at 1-800-222-5500, option 4. Mazda's number for this recall is 3719F.
A year and model match does not confirm VIN eligibility. Do not substitute an owner repair for an open safety recall.
Check the VIN and record what happened
Check the 17-character VIN with NHTSA or Mazda. Save campaign 19V497000, any warning messages and a short description of when the symptom occurred for the service appointment.
Do not recreate a dangerous symptom for a photo or video.
Record reviewed in the source on August 2, 2026. Confirm the current document and VIN instructions before arranging work.
How we check a problem · All records for the 2018 Mazda CX-5