What the source says
The documented condition
NHTSA campaign 16V644000 includes certain 2015 to 2016 Mazda CX-5 vehicles. Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly. If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
Source component: STRUCTURE:BODY:HATCHBACK/LIFTGATE
Compare the pattern
Symptoms and vehicle scope
Words owners may use
- body panel feels loose
- part hanging under car
- rattle from body
- roof part coming loose
- body component detached
- structure recall
Symptoms in the record
- A body or structural part may feel loose, make noise or detach, although warning signs are not guaranteed
- An open campaign appears when the complete VIN is checked
- Some recalled vehicles may show no advance warning before the component fails
Vehicles and limits
- 2015 to 2016 Mazda CX-5
- NHTSA campaign 16V644000
- The manufacturer filing lists 580,455 potentially affected units across the complete campaign.
- VIN eligibility determines whether this recall applies to an individual vehicle
Manufacturer position
What the official procedure directs
Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500.
Mileage context
Safety recall eligibility is based on the VIN and campaign scope, not ordinary warranty mileage. Check the complete VIN even when the vehicle is outside its original warranty.
Original evidence
Open the documents behind this record.
NHTSA safety recall · 16V644000 · Sep 6, 2016
Official campaign record for Mazda CX-5
NHTSA campaign data lists the defect, safety consequence and manufacturer remedy. The manufacturer filing lists 580,455 potentially affected units across the complete campaign.
Repair paths and safe checks
Match the action to the evidence.
Use the official recall remedy
Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500.
Do not buy parts from the campaign description alone. VIN scope, superseded remedies and parts availability can change.
Check the complete VIN before arranging work
Enter the 17-character VIN in NHTSA's recall lookup and ask the manufacturer or an authorised dealer to confirm whether the campaign is open for this vehicle.
A year, make and model match does not prove that every vehicle is included. The VIN result controls eligibility.
Record reviewed in the source on August 3, 2026. Confirm the current document and VIN instructions before arranging work.
How we check a problem · All records for the 2016 Mazda CX-5