When a car is unsafe
A warning light does not always mean the same thing, but weak brakes or smoke leave little room for experimentation. Damaged tires and certain recall instructions can do the same.
Read the guideCar problem guides
A warning light or new noise leaves you with two questions: what the car is doing, and what to believe about it. These guides help you check both.
Start here
Check whether the car is safe to move, identify the document behind a repair claim, and preserve details a technician can test.
A warning light does not always mean the same thing, but weak brakes or smoke leave little room for experimentation. Damaged tires and certain recall instructions can do the same.
Read the guideThree official looking documents can describe the same bad part while creating very different rights. The document number, VIN scope and remedy language matter more than what someone called it at the service counter.
Read the guide“It makes a weird noise” is honest, but it leaves the technician guessing. A few observations about timing and conditions can make an intermittent fault much easier to reproduce.
Read the guideHave a particular car in mind?
These guides explain the method. Vehicle records show which documented conditions cover the car you selected.