Model-level reading
What changes the warranty calculation
The Chrysler Pacifica file contains 9 model years and 4,117 submitted complaints. The middle year in this set has 311 reports, giving each annual count a model-specific reference point.
2017 has the largest complaint count in the current file at 1,562. That does not establish a defect rate because sales volume and vehicle age differ across years.
Engine replacement or major internal repair carries the highest midpoint parts estimate among the applicable repair categories at $7,000. I would check whether that system remains under factory coverage before pricing an extra contract.