What the source says
The documented condition
Volkswagen opened Service Action 60E5 for certain 2018 to 2019 Tiguan vehicles. The published action says moist debris can block the front sunroof drains and allow water into the passenger compartment. A wet interior can also have other sources, so the VIN and leak path both need checking.
Compare the pattern
Symptoms and vehicle scope
Words owners may use
- water dripping from the roof
- wet headliner after rain
- sunroof leaking into car
- water near the front dome light
- wet carpet after heavy rain
- rain coming through overhead console
Symptoms in the record
- Water or dampness near the front headliner or overhead console
- Wet carpet or trim after rain or a car wash
- A musty smell following repeated water ingress
Vehicles and limits
- Certain 2018 to 2019 Volkswagen Tiguan vehicles
- Vehicles equipped with a sunroof
- VIN eligibility under Service Action 60E5 must be confirmed
Manufacturer position
What the official procedure directs
Volkswagen instructed dealers to inspect, clean and modify the front sunroof drains on eligible vehicles.
Mileage context
The action was VIN based rather than triggered by a stated mileage. The campaign document also carried an expiration date, so current repair coverage must be confirmed with Volkswagen.
Original evidence
Open the documents behind this record.
Service action · Service Action 60E5 · Dec 3, 2019
Front sunroof drain inspection, cleaning and modification
The action covers certain sunroof-equipped 2018 to 2019 Tiguan vehicles and requires VIN confirmation.
Repair paths and safe checks
Match the action to the evidence.
Check the VIN and front drain action
Ask a Volkswagen dealer to check whether Service Action 60E5 is open or was previously completed. The published procedure is to inspect, clean and modify the front drains.
An old service action document does not guarantee that no-cost coverage is still available.
Document where the water first appears
After natural rain, photograph the first damp area before moving the vehicle or removing trim. Note whether moisture starts at the headliner, overhead console or carpet.
Do not remove the headliner or probe a drain beside roof airbags.
Record reviewed in the source on August 2, 2026. Confirm the current document and VIN instructions before arranging work.
How we check a problem · All records for the 2019 Volkswagen Tiguan