Vehicle problem research

Mercedes-Benz A-Class problems and repair guidance

Read 5 documented issue files for the Mercedes-Benz A-Class, including symptoms, source-defined vehicle scope and the published repair or diagnostic steps. A matching model name does not diagnose your car or confirm VIN eligibility.

This profile contains problem research. Model-specific warranty cost estimates and aggregate NHTSA complaint counts are not included for this model.

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Mercedes-Benz A-Class model-year research

Model-year coverage varies. Each page shows the available problem files and identifies whether warranty estimates and federal report counts are included.

Problem research and repair guidance

Mercedes-Benz A-Class: symptoms, affected vehicles and documented fixes

Match the symptom and the exact vehicle scope before arranging work. These files preserve the FixCatalogue research, with the manufacturer position, safe checks and original evidence available here.

5documented issue files
5vehicle systems

5 recall files · 0 other manufacturer files. These are editorial file counts, not distinct campaign totals, failure rates or a complete recall history.

Body & structure

Official safety recall2019, 2020, 2021, 2022Campaign 26V481000

Door may open or fail to latch

The micro-switch in the driver's door lock may corrode and fail to detect an open door, preventing the electronic parking brake or "Auto-Park" feature from engaging automatically.

NHTSA campaign 26V481000 includes certain 2019 to 2022 Mercedes-Benz A-Class vehicles. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2021 CLA, 2019-2022 A-Class, 2022-2023 C-Class, 2024 CLE, 2020-2026 GLA/GLB, and 2023-2024 GLC vehicles. Please refer to MBUSA's recall report for specific model information. A vehicle rollaway increases the risk of a crash or injury.

Symptoms to compare
  • The door may be difficult to latch, may show an ajar warning or may not remain secured
  • An open campaign appears when the complete VIN is checked
  • Some recalled vehicles may show no advance warning before the component fails

Other ways owners describe it: door will not stay shut; door opens while driving; door latch is broken; car door will not lock; door ajar warning stays on; loose door handle.

Which vehicles the source covers
  • 2019 to 2022 Mercedes-Benz A-Class
  • NHTSA campaign 26V481000
  • The manufacturer filing lists 310,667 potentially affected units across the complete campaign.
  • VIN eligibility determines whether this recall applies to an individual vehicle

Safety recall eligibility is based on the VIN and campaign scope, not ordinary warranty mileage. Check the complete VIN even when the vehicle is outside its original warranty.

Component in the source: LATCHES/LOCKS/LINKAGES:DOORS:LOCK

Published recall remedy

Dealers will replace the driver's door lock, free of charge. Owner notification letters are expected to be mailed September 18, 2026. Owners may contact MBUSA customer service at 1-800-367-6372.

Use the official recall remedyAuthorised dealer · Confirm with VIN

Dealers will replace the driver's door lock, free of charge. Owner notification letters are expected to be mailed September 18, 2026. Owners may contact MBUSA customer service at 1-800-367-6372.

Limit: Do not buy parts from the campaign description alone. VIN scope, superseded remedies and parts availability can change.

Check the complete VIN before arranging workBasic check · 5 minutes

Enter the 17-character VIN in NHTSA's recall lookup and ask the manufacturer or an authorised dealer to confirm whether the campaign is open for this vehicle.

Limit: A year, make and model match does not prove that every vehicle is included. The VIN result controls eligibility.

Evidence for this issue

Electrical & software

Official safety recall2019, 2020Campaign 21V058000

Electrical or software fault may disable vehicle functions

The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

NHTSA campaign 21V058000 includes certain 2019 to 2020 Mercedes-Benz A-Class vehicles. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Symptoms to compare
  • Warning messages, a blank display, a no-start condition or loss of a vehicle function may occur
  • An open campaign appears when the complete VIN is checked
  • Some recalled vehicles may show no advance warning before the component fails

Other ways owners describe it: dashboard lit up with warnings; car electronics stopped working; screen keeps rebooting; car will not start after update; electrical problem with no warning; software recall.

Which vehicles the source covers
  • 2019 to 2020 Mercedes-Benz A-Class
  • NHTSA campaign 21V058000
  • The manufacturer filing lists 1,292,258 potentially affected units across the complete campaign.
  • VIN eligibility determines whether this recall applies to an individual vehicle

Safety recall eligibility is based on the VIN and campaign scope, not ordinary warranty mileage. Check the complete VIN even when the vehicle is outside its original warranty.

Component in the source: COMMUNICATION: AUTO CRASH NOTIFICATION

Published recall remedy

MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267.

Use the official recall remedyAuthorised dealer · Confirm with VIN

MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267.

Limit: Do not buy parts from the campaign description alone. VIN scope, superseded remedies and parts availability can change.

Check the complete VIN before arranging workBasic check · 5 minutes

Enter the 17-character VIN in NHTSA's recall lookup and ask the manufacturer or an authorised dealer to confirm whether the campaign is open for this vehicle.

Limit: A year, make and model match does not prove that every vehicle is included. The VIN result controls eligibility.

Evidence for this issue

Safety restraints

Official safety recall2019, 2020Campaign 19V685000

Air bag may not deploy

The driver's side front airbag modules may not have been properly bolted down.

NHTSA campaign 19V685000 includes certain 2019 to 2020 Mercedes-Benz A-Class vehicles. Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019-2020 A 220 and A 220 4MATIC, 2020 CLA 250, CLA 250 4 MATIC, GLC 300 Coupe 4MATIC, GLC 300 and GLC 300 4MATIC vehicles. In the event of a crash necessitating deployment of the driver's front airbag, the airbag may not deploy properly, increasing the risk of injury.

Symptoms to compare
  • An air bag or SRS warning may appear, but some affected vehicles have no advance warning
  • An open campaign appears when the complete VIN is checked
  • Some recalled vehicles may show no advance warning before the component fails

Other ways owners describe it: airbag warning light is on; air bag recall; airbag might not work; SRS light came on; airbag deployed by itself; airbag inflator problem.

Which vehicles the source covers
  • 2019 to 2020 Mercedes-Benz A-Class
  • NHTSA campaign 19V685000
  • The manufacturer filing lists 2,222 potentially affected units across the complete campaign.
  • VIN eligibility determines whether this recall applies to an individual vehicle

Safety recall eligibility is based on the VIN and campaign scope, not ordinary warranty mileage. Check the complete VIN even when the vehicle is outside its original warranty.

Component in the source: AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE

Published recall remedy

MBUSA will notify owners, and dealers will inspect the driver airbag module and replace it, as necessary, free of charge. The recall began October 29, 2019. Owners may contact MBUSA customer service at 1-800-367-6372.

Use the official recall remedyAuthorised dealer · Confirm with VIN

MBUSA will notify owners, and dealers will inspect the driver airbag module and replace it, as necessary, free of charge. The recall began October 29, 2019. Owners may contact MBUSA customer service at 1-800-367-6372.

Limit: Do not buy parts from the campaign description alone. VIN scope, superseded remedies and parts availability can change.

Check the complete VIN before arranging workBasic check · 5 minutes

Enter the 17-character VIN in NHTSA's recall lookup and ask the manufacturer or an authorised dealer to confirm whether the campaign is open for this vehicle.

Limit: A year, make and model match does not prove that every vehicle is included. The VIN result controls eligibility.

Evidence for this issue

Steering & suspension

Official safety recall2019, 2020Campaign 21V990000

Steering control may be reduced

The integral carrier that supports the front axle may corrode, causing it to fail.

NHTSA campaign 21V990000 includes certain 2019 to 2020 Mercedes-Benz A-Class vehicles. Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2021 AMG GLB35, 2019-2020 A220, and 2020 GLB250 vehicles. Front axle carrier failure may result in a loss of steering control, increasing the risk of a crash.

Symptoms to compare
  • Steering effort, response or control may change, sometimes with a warning message
  • An open campaign appears when the complete VIN is checked
  • Some recalled vehicles may show no advance warning before the component fails

Other ways owners describe it: steering suddenly feels heavy; power steering stopped working; wheel is hard to turn; steering warning light; car pulls while steering; loss of steering assist.

Which vehicles the source covers
  • 2019 to 2020 Mercedes-Benz A-Class
  • NHTSA campaign 21V990000
  • The manufacturer filing lists 38,312 potentially affected units across the complete campaign.
  • VIN eligibility determines whether this recall applies to an individual vehicle

Safety recall eligibility is based on the VIN and campaign scope, not ordinary warranty mileage. Check the complete VIN even when the vehicle is outside its original warranty.

Component in the source: STEERING

Published recall remedy

Dealers will inspect and replace the integral carrier, as necessary, free of charge. Owner notification letters were mailed July 29, 2022. Owners may contact MBUSA customer service at 1-800-367-6372.

Use the official recall remedyAuthorised dealer · Confirm with VIN

Dealers will inspect and replace the integral carrier, as necessary, free of charge. Owner notification letters were mailed July 29, 2022. Owners may contact MBUSA customer service at 1-800-367-6372.

Limit: Do not buy parts from the campaign description alone. VIN scope, superseded remedies and parts availability can change.

Check the complete VIN before arranging workBasic check · 5 minutes

Enter the 17-character VIN in NHTSA's recall lookup and ask the manufacturer or an authorised dealer to confirm whether the campaign is open for this vehicle.

Limit: A year, make and model match does not prove that every vehicle is included. The VIN result controls eligibility.

Evidence for this issue

Visibility & cameras

Official safety recall2019, 2020, 2021Campaign 21V354000

Rearview camera image may not display

The MBUX multimedia system software may cause the display to remain black, or reboot after startup.

NHTSA campaign 21V354000 includes certain 2019 to 2021 Mercedes-Benz A-Class vehicles. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe and Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles. Please refer to MBUSA's recall report for specific vehicle model details. A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.

Symptoms to compare
  • The rearview image may be blank, delayed, distorted or unavailable in reverse
  • An open campaign appears when the complete VIN is checked
  • Some recalled vehicles may show no advance warning before the component fails

Other ways owners describe it: backup camera is black; reverse camera not working; camera screen stays blank; rear camera flickers; no picture when reversing; backup screen freezes.

Which vehicles the source covers
  • 2019 to 2021 Mercedes-Benz A-Class
  • NHTSA campaign 21V354000
  • The manufacturer filing lists 343,191 potentially affected units across the complete campaign.
  • VIN eligibility determines whether this recall applies to an individual vehicle

Safety recall eligibility is based on the VIN and campaign scope, not ordinary warranty mileage. Check the complete VIN even when the vehicle is outside its original warranty.

Component in the source: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Published recall remedy

The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1-800-367-6373.

Use the official recall remedyAuthorised dealer · Confirm with VIN

The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1-800-367-6373.

Limit: Do not buy parts from the campaign description alone. VIN scope, superseded remedies and parts availability can change.

Check the complete VIN before arranging workBasic check · 5 minutes

Enter the 17-character VIN in NHTSA's recall lookup and ask the manufacturer or an authorised dealer to confirm whether the campaign is open for this vehicle.

Limit: A year, make and model match does not prove that every vehicle is included. The VIN result controls eligibility.

Evidence for this issue

Confirm who pays before authorizing work

A recall remedy follows the campaign and VIN eligibility. A service bulletin provides diagnosis or repair instructions; it does not by itself promise payment. Manufacturer warranty extensions and support programs have their own conditions.

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Keep a current problem separate from future coverage

These files do not supply a shop quote. Ask for a diagnosis and written estimate, then check recall remedies or existing coverage. A new vehicle service contract generally excludes pre-existing conditions.

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Each file retains its original source review date. Historical remedy wording can change; check the current manufacturer notice and NHTSA VIN lookup for your vehicle. The separately dated NHTSA counts elsewhere on this page use a different dataset and scope.

Read the evidence for this vehicle

What can the data tell you about Mercedes-Benz A-Class?

No model-specific individual-repair price keys are retained for Mercedes-Benz A-Class in this library. Generic parts and labor estimates, public records and separate annual cost references may still be available.

Individual-repair price scopeGeneric inputs

Model-level range presence is a source-coverage check. It does not confirm that a repair fits every engine or model year.

EPA configuration matchNo confirmed match

An unmatched specification is an information gap. Do not borrow an engine or drivetrain from another year.

Documented repair pathsCheck the source

Recall and communication counts describe records. They cannot establish a breakdown probability or current VIN status.

Price-key audit reviewed October 12, 2026; EPA source snapshot 2026-08-07. Individual-repair ranges and annual repair-budget references are different datasets.