What the source says
The documented condition
NHTSA campaign 21V354000 includes certain 2019 to 2021 Mercedes-Benz A-Class vehicles. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe and Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles. Please refer to MBUSA's recall report for specific vehicle model details. A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Source component: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Compare the pattern
Symptoms and vehicle scope
Words owners may use
- backup camera is black
- reverse camera not working
- camera screen stays blank
- rear camera flickers
- no picture when reversing
- backup screen freezes
Symptoms in the record
- The rearview image may be blank, delayed, distorted or unavailable in reverse
- An open campaign appears when the complete VIN is checked
- Some recalled vehicles may show no advance warning before the component fails
Vehicles and limits
- 2019 to 2021 Mercedes-Benz A-Class
- NHTSA campaign 21V354000
- The manufacturer filing lists 343,191 potentially affected units across the complete campaign.
- VIN eligibility determines whether this recall applies to an individual vehicle
Manufacturer position
What the official procedure directs
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1-800-367-6373.
Mileage context
Safety recall eligibility is based on the VIN and campaign scope, not ordinary warranty mileage. Check the complete VIN even when the vehicle is outside its original warranty.
Original evidence
Open the documents behind this record.
NHTSA safety recall · 21V354000 · May 14, 2021
Official campaign record for Mercedes-Benz A-Class
NHTSA campaign data lists the defect, safety consequence and manufacturer remedy. The manufacturer filing lists 343,191 potentially affected units across the complete campaign.
Repair paths and safe checks
Match the action to the evidence.
Use the official recall remedy
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1-800-367-6373.
Do not buy parts from the campaign description alone. VIN scope, superseded remedies and parts availability can change.
Check the complete VIN before arranging work
Enter the 17-character VIN in NHTSA's recall lookup and ask the manufacturer or an authorised dealer to confirm whether the campaign is open for this vehicle.
A year, make and model match does not prove that every vehicle is included. The VIN result controls eligibility.
Record reviewed in the source on August 3, 2026. Confirm the current document and VIN instructions before arranging work.
How we check a problem · All records for the 2021 Mercedes-Benz A-Class