What the source says
The documented condition
NHTSA campaign 23V001000 includes certain 2019 to 2022 Volvo V60 Cross Country vehicles. Volvo Car USA, LLC (Volvo Car) is recalling certain 2019-2022 V60CC, XC60, and XC90 vehicles. During steering gear assembly, double screws may have been assembled on top of each other, which can cause a screw to fall into the gearbox housing. A screw inside the gearbox housing can cause the steering wheel to lock up and increase the risk of a crash.
Source component: STEERING
Compare the pattern
Symptoms and vehicle scope
Words owners may use
- steering suddenly feels heavy
- power steering stopped working
- wheel is hard to turn
- steering warning light
- car pulls while steering
- loss of steering assist
Symptoms in the record
- Steering effort, response or control may change, sometimes with a warning message
- An open campaign appears when the complete VIN is checked
- Some recalled vehicles may show no advance warning before the component fails
Vehicles and limits
- 2019 to 2022 Volvo V60 Cross Country
- NHTSA campaign 23V001000
- The manufacturer filing lists 74 potentially affected units across the complete campaign.
- VIN eligibility determines whether this recall applies to an individual vehicle
Manufacturer position
What the official procedure directs
Dealers will replace the steering gear, free of charge. Owner notification letters are expected to be mailed March 1, 2023. Owners may contact Volvo Car's customer service at 1-800-458-1552.
Mileage context
Safety recall eligibility is based on the VIN and campaign scope, not ordinary warranty mileage. Check the complete VIN even when the vehicle is outside its original warranty.
Original evidence
Open the documents behind this record.
NHTSA safety recall · 23V001000 · Jan 5, 2023
Official campaign record for Volvo V60 Cross Country
NHTSA campaign data lists the defect, safety consequence and manufacturer remedy. The manufacturer filing lists 74 potentially affected units across the complete campaign.
Repair paths and safe checks
Match the action to the evidence.
Use the official recall remedy
Dealers will replace the steering gear, free of charge. Owner notification letters are expected to be mailed March 1, 2023. Owners may contact Volvo Car's customer service at 1-800-458-1552.
Do not buy parts from the campaign description alone. VIN scope, superseded remedies and parts availability can change.
Check the complete VIN before arranging work
Enter the 17-character VIN in NHTSA's recall lookup and ask the manufacturer or an authorised dealer to confirm whether the campaign is open for this vehicle.
A year, make and model match does not prove that every vehicle is included. The VIN result controls eligibility.
Record reviewed in the source on August 3, 2026. Confirm the current document and VIN instructions before arranging work.
How we check a problem · All records for the 2019 Volvo V60 Cross Country