What the source says
The documented condition
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Consequence identified by NHTSA
An unsecured wheelchair can move during transit, increasing the risk of injury.
Campaign 25V876000; report received 2025-12-17. Source checked 2026-10-18.
Source component: EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:
Compare the pattern
Symptoms and vehicle scope
Condition described by NHTSA
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Vehicles and limits
- NHTSA model names: PROMASTER. Model years: 2019, 2020, 2021, 2022, 2023, 2024, 2025.
- NHTSA campaign 25V876000
- The complete campaign lists 86 potentially affected units across all listed vehicles.
- A make, model and year match does not establish VIN eligibility.
Manufacturer position
What the official procedure directs
Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
Mileage context
Safety recall eligibility is based on the VIN and campaign scope, not ordinary warranty mileage. Check the complete VIN even when the vehicle is outside its original warranty.
Original evidence
Open the documents behind this record.
NHTSA safety recall · 25V876000 · 2025-12-17
NHTSA campaign 25V876000
Official component, defect, consequence and remedy; checked 2026-10-18.
Repair paths and safe checks
Match the action to the evidence.
Official recall remedy
Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
Confirm VIN eligibility and current remedy instructions with the manufacturer.
Check the complete VIN
Check the 17-character VIN at NHTSA.gov/recalls and ask the manufacturer whether this campaign remains open for the vehicle.
The model-year list is not proof that an individual vehicle is affected.
Record reviewed in the source on 2026-10-18. Confirm the current document and VIN instructions before arranging work.
How we check a problem · All records for the 2025 Ram ProMaster